It can be worrying receiving a letter, telephone call or visit to your home asking you to pay a debt.

It is important to remember being in debt is not uncommon and is likely to affect most people at some point in their life. Contacting us promptly will help us to assess the options available; including a suitable payment arrangement.

To discuss your situation further, please contact us on 0333 320 6871 or use the following link contact us to give us the opportunity to try and help.

Our Customer Charter shows our commitment to supporting you.

More help

If you need additional support or advice, we’ve also provided contact details for organisations who can provide it.

The services they offer are free, confidential and independent. We’ll work with you and any organisation you choose.

Click on individual links for more information.

Provides people with the knowledge they need to deal with the problem

Tel: 0800 085 7145

A network of agencies that gives free, confidential and independent debt advice. Set up for those living and/or working in Glasgow

Tel: 0808 801 1011

Set up by government to help people manage money better

Tel: 0141 572 0237

Gives people free, confidential and independent advice

Tel: 0808 808 4000

Gives businesses free, confidential and independent advice

Tel: 0800 197 6026

Is a charity which gives people access to expert and free debt advice and management

Tel: 0800 138 1111

Are available to support you 24/7, every day of the year

Tel: 116 123

A mental health charity to provide people with support and advice

Tel: 0300 123 3393

Additional information

The Accountant in Bankruptcy (AIB) produced further guidance (Debt Advice and Information Package) which is available here for review.

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