We’ve put together a list of frequently asked questions to help employers understand what they need to do when they receive an Earnings Arrestment Schedule
Are salary deductions taken from gross or net pay?
All deductions should be calculated and taken from your employee’s net pay
How do we calculate amount to deduct?
Please refer to Table of Deductions enclosed with the Earnings Arrestment Schedule. Amounts are calculated based onhow often your employee is paid, and different thresholds using net salary
How should salary deductions be sent?
The quickest and easiest way is by bank transfer. Our bank details have been provided on the front of the Earnings Arrestment Schedule sent
- – Deductions for one employee. Please ensure their reference number is quoted each time a payment is made
- – Deductions for more than one employee. Please email your remittance notification to email@example.com providing a detailed breakdown, including individual reference numbers,employee names and individual amounts
What should we do if our employee earns less than protected minimum balance (PMB) and/or is on maternity leave?
If your employee earns below the PMB, please return the Earnings Arrestment Schedule to us, and let us know the reason. Deductions should continue if your employee is on maternity leave, based on earnings and calculated on net pay
Can we make deductions from bonuses or redundancy pay?
Bonuses are permitted to have salary deductions from your employee’s net pay. Redundancy payments, on the other hand, are not permitted
We calculate your Earnings Arrestment has been fully paid
Typically, we would notify you if this is the case, however, if you wish to discuss further please email firstname.lastname@example.org providing your employee’s reference number, name and address
We’ve received an Earnings Arrestment from another creditor or business
Please send the other creditor or business the following information regarding the Earnings Arrestment Schedule you have in placewith us
- – name and address of creditor
- – dateof issue
- – current outstanding balance onEarnings Arrestment Schedule
We’ve received another Earnings Arrestment Schedule from you for the same employee
If this happens, and if it is the same creditor, a letter will also have been enclosed with the new Earnings Arrestment Schedule and you should replace the original instruction
The balance on the statement doesn’t match the Earnings Arrestment Schedule
This can occur for several reasons. For ease, please contact us on email email@example.com providing the employee’s reference number, name and address
What should we do if the employee leaves our employment?
Please notify us by emailing firstname.lastname@example.org providing your employee’s reference number, name and address. Plus,their new employment details, if known to you