Frequently asked Questions (FAQs)

I’m concerned Coronavirus may affect my ability to pay. What should I do?

Try not to worry, we do understand. We will work with you to be flexible and support you during these difficult times. As our phone lines may be busy, you can raise these concerns via the following link contact us

I’m going to have difficulty making my usual payment

We are aware your situation may change during this time. If you’re worried, please get in touch and we’ll work with you to find the best solution. As our phone lines may be busy, you can raise queries via the following link contact us

Is your Contact Centre still open as usual?

We are still open however, our phone lines are busy, so our waiting times may be longer than usual. We also offer the facility to make payment using our automated payment lines on 0333 320 6873. Our opening times may change, so please check our website for the latest information.

You can continue to raise queries via the following link contact us, including making an offer of payment or making a one-off payment Pay Now. If you want to speak to us, please be patient and we’ll answer your call as quickly as possible.

What can I do online?

Our website enables you to do many things without the need to even pick up the phone and call us. The following, are all available:

  • Make a one-off card payment
  • Make an offer of payment
  • Make a Direct Debit proposal
  • Raise a general enquiry

Message about Coronavirus (COVID-19)

We are committed to maintaining our service to customers at this difficult time. We are monitoring the situation closely and based on guidance from Government we have taken the necessary steps to protect the quality of service we provide to our customers.